Use a 1 to 5 scale:
1 = Strongly disagree
5 = Strongly agree
1. IT truly listens to and understands my needs.
2. IT has a good understanding of the business & the strategic direction.
3. I am confident in IT’s architecture vision, plans and capability.
4. IT effectively communicates the current state of projects, operations, & financials as well as plans.
5. IT clearly lives and demonstrates ATC values; TTT (To Tell the Truth), SOS (Simply Outrageous Service), MIU (Mediocrity Is Unacceptable), Teamwork, Innovation, etc.
6. I trust IT to make the right decisions regarding priorities, how to build solutions, when to outsource, etc.
7. IT conducts itself as a professional organization.
8. I trust IT to provide the most competitive solutions available either internally or through the right partner.
9. I am confident IT is putting the right operational processes in place to insure quality at an efficient cost structure.
10. I see the IT organization as an integral voice in shaping the strategic direction of the company.
11. I view IT as a trusted partner.